Refund Policy

You can return most items within 30 days of the delivery date if you change your mind. If your order arrives in more than one parcel, the 30 days run from the day the last parcel is delivered.

• Please contact us before sending anything back at info@comercecore.co.uk, quoting your order number and the items you want to return. We will confirm the return and send you the returns address.
• Items should come back unused, unaltered and in a condition we can resell, ideally in the original packaging and with all parts and accessories.
• For change-of-mind returns, you pay the cost of sending the item back. We recommend a tracked service and keeping your proof of postage.
• You may handle an item as you would in a shop to decide whether to keep it. If it has been handled more than that and its value has gone down as a result, we may make a reasonable deduction from your refund, where the law allows.

Products that you have cut, joined, installed, altered or otherwise modified cannot normally be returned simply because you have changed your mind. For example, a pond liner, tarpaulin, hose or pipe that has been cut to size. This does not affect your rights if the item is faulty or not as described.

If something arrives damaged, develops a fault, is not what you ordered or does not match its description, please contact us as soon as possible with your order number, a short description of the problem and clear photos of the item and its packaging. Please wait for our reply before sending anything back, so we can arrange the quickest solution.

Under UK consumer law you are entitled to:

• a full refund if you reject a faulty item within 30 days of delivery;
• after 30 days, a repair or replacement, and a refund if a repair or replacement is not possible or does not fix the problem.

Where an item is faulty, damaged or incorrect, we cover the reasonable cost of returning it, either with a prepaid label or by refunding your postage.

All products are covered by your statutory consumer rights, which mean goods must be of satisfactory quality, fit for purpose and as described. Some products also come with an additional manufacturer warranty; where this applies, the details are shown on that product's page. A manufacturer warranty is in addition to, and does not replace, your statutory rights.

Your statutory rights do not cover damage caused by misuse, incorrect installation, accidents, normal wear and tear, or modifications made after delivery.

Please only send items back once we have confirmed your return. Returns go to:

COMERCECORE LTD
Costwise Group
Merrivale Road
Exeter Road Industrial Estate
Okehampton
EX20 1UD

Please include your order number and your name inside the parcel. Returns that arrive without enough information to identify the order may be held as unidentified until we can match them to an order, which will delay your refund.

• We will refund you within 14 days of receiving the returned items, or within 14 days of you providing proof that you have sent them, whichever is sooner.
• Refunds go back to your original payment method. Your bank or payment provider may take a few working days to show the money in your account.
• Delivery on all UK orders is free, so there is no delivery charge to refund.

If you want to cancel an order that has not yet been dispatched, contact us as soon as possible with your order number. If we can stop it before it leaves, we will cancel it and refund you in full.

• Email: info@comercecore.co.uk
• Customer support hours: Monday to Friday, 07:00 to 15:00 UK time
• Contact form: Contact us

COMERCECORE LTD, registered in England and Wales, company number 16761993. Registered office: Suite 369 Jolyon House, Amberley Way, Hounslow, TW4 6BH.